Business process audit
With Business Process Audit, we make your CRM a tool to increase sales.
The service is often chosen simultaneously with the implementation of the CRM system
We are the FIRST and the LEADING company with
quality control of sales departments in Ukraine
We are trusted by TOP business
consultants of the Ukrainian market
We have established ourselves as
integrators in 25 market areas
What you will get as a result of the audit
- Sales growth
- Optimize your sales department's time.
- A CRM system that works for you and to increase your sales.
- Analytics before and after the audit of business processes.
- Analytical support if necessary.
COST AND TERMS:
Depending on the number of departments you need to audit and the scale of your company, the cost can range from $ 1,000 to $ 3,000.
Terms of realization - from 12 - 30 working days.
Why you need this service?
- In experience, the representation of the business sales process from the sales manager, manager, owner of the company is different from 15-40%;
- In addition to the conscious tasks of managers, their working time may also be occupied by "blind" tasks that they perform in the sales process. Most often, these tasks require optimization and automation. This helps free up manager's time and direct it to the sales process;
- A well-tuned CRM system takes into account the sales strategy and helps:
- remove "vulnerabilities" in the sales department that lead to the loss of the customer before they are digitized in CRM;
- to establish interaction between the sales department, call center, service and marketing, so that the actions of the departments enhance each other's results;
- optimize time costs and adjust the business process so that the CRM system becomes your faithful assistant in revenue management.
Who will benefit from the service?
For small, medium and medium+ business
For those who are focused on scaling or focused on growth and development
For business owners
Who do not yet have a head of sales and those who still perform this function independently
For sales managers
Who want to help their teams increase sales
For marketers
Seeking to make the integration of CRM and other customer communication systems more efficient
Want to find a solution?
Leave a request and our business analyst will give a detailed presentation.
What do we do as part of the service?
1. Digitization of business processes
Digitization of business processes of the sales department from the point of view of the manager, head of the sales department, business owner and marketer.
A scheme is created where red marks mark places with "breakdowns" (places where there is a threat of losing customers).
2. Analysis of "time eaters"
With the permission of management, we will install an automatic time tracker that will record the time spent on work in all programs of your employees. This will help to identify "task-eaters" of time and areas that need automation and simplification (at the request of the customer).
3. Check
- We check the business process in terms of sales strategy and experience in quality control of sales departments.
- We check where in the current business process, marketers and call center sales managers reduce each other's efficiency.
- We check the interaction between departments for the presence of "breakdowns" that lead to loss of the client, time, efficiency in the interaction.
4. Mystery shoppers and analysts
- We launch mystery shoppers to compare the sales process with the buyer's experience and how it works according to the company's employees.
- We measure key analytical indicators of sales for comparison BEFORE and AFTER the implementation of the CRM-system based on the audit of business processes.
- We analyze the results of tracker systems.
5. Recommendations and formation of the technical task
- We analyze the results of tracker systems.
- Audit and sketch of the current business process in the mindmap scheme.
- Development of recommendations for optimization, automation and improvement of the sales and interaction process.
- Presentation of current process visualization and business process after optimization.
- Preparation and transfer of the approved business process to integrators for the formation of terms of reference and recommendations for automation.
In order to achieve similar results, we are strengthening CRM with our experience in quality control of sales departments..
With DOitWELL, every CRM system becomes a sales growth tool that works for you.
36%
sales growth with the same flow of incoming calls
up to 15%
increase in repeat sales
1.5 times
reduction in application processing time
HOW WE WORK
NDA agreement
NDA agreement and subscription (LLC or sole proprietorship. When paying for LLC + 20% VAT)
Study
System, principles of operation and details of work of each employee
Analyze
obtained results and additionally check the interactions between departments
Recommend
We describe the recommendations and create a technical task
IF YOU WANT TO:
- Grow in the market, not stomp on the spot
- Work in the premium segment and cooperate with money clients
- Bypass competitors and be remembered
Choose DOitWELL
We are pros where others are just starting out.
And we are ready to prove it to you!
Want to find a solution?
Leave an application and our specialist will conduct a detailed consultation and select the ideal solution for your business processes.
Want to manage the result?
We will select solutions to unleash the financial potential of your sales department to the top results
RESULTS OF OUR CLIENTS
95% of our sales are word of mouth. We build long-term cooperation with customers and partners.
Results achieved:
1. Optimized for managers the process of demonstration and booking of apartments using the service Profitbase.
2. Connected the widget of document formation, which allowed to form a contract in 1-2 minutes.
Results achieved:
1. 25% - increase in efficiency of sales managers.
2. 2 months after setting up amoCRM, as well as changes in the motivation system, the sales result in January (usually a quiet month) was higher than in any of the months of operation in the last 2 years.
Results achieved:
1. Digitized the process of B2C market customer service with its automation by 40%.
2. Implemented a loyalty system and set up the process of automatically launching mailings to increase sales.
